Terms & Conditions

 

Last updated: 24/09/2025

 

Welcome to Stormvault. These Terms & Conditions (“Terms”) govern your use of our website www.stormvaultuk.com and any purchases made through it. Please read them carefully before using our site or placing an order. By using our website, you agree to these Terms.

 

Stormvault trades in and ships from Wales, United Kingdom, and these Terms are governed by the laws of England and Wales.

 

 

1. Contact Information

If you have any questions, you can contact us at:

📧 stormvaultuk@gmail.com

 

 

2. About Our Products & Services

    •    We sell both custom-made/printed products and pre-made design products.

    •    Certain services are displayed on our website but are only available upon enquiry and agreement.

    •    Some products may be personalised. For these, specific cancellation and return rights will be clearly stated on each product listing.

 

 

3. Ordering & Payment

    •    Orders can be placed directly through our website.

    •    We accept payments via PayPal and major credit/debit cards (processed securely via Square).

    •    Prices are listed in GBP (£). Customers outside the UK are responsible for any applicable duties, taxes, or fees, unless otherwise stated.

 

 

4. Delivery & Fulfilment

    •    Fulfilment times vary by product and will be detailed in product listings or confirmed upon order.

    •    Shipping is primarily via Royal Mail. If Royal Mail service is disrupted, we may substitute another courier without prior notice.

    •    Delivery areas are those covered by Royal Mail (with certain country exclusions, which we reserve the right to update).

    •    If an order is returned due to an incorrect/inaccessible address, or because the buyer failed to collect or receive it, a re-delivery fee will apply.

 

 

5. Returns & Refunds

    •    For non-personalised items, you have a statutory 14-day cancellation period from the day after you receive your order, provided the item is unused and in its original condition.

    •    For personalised or custom-made items, returns are only accepted if the item is faulty or not as described.

    •    If an item is faulty, please contact us within 14 days of receipt to arrange a replacement or refund.

 

 

6. User Accounts

    •    You may create a user account to track your orders and (in future) leave reviews.

    •    You are responsible for keeping your login details secure.

    •    We may suspend or remove accounts that are misused or breach these Terms.

 

 

7. Uploading Files for Custom Orders

    •    For certain products, you may need to upload files or images. You must ensure that:

    •    The files are your own or you have full rights to use them.

    •    The files are free from viruses, harmful code, or anything that could damage our systems.

    •    The content is not offensive or illegal.

    •    By uploading content, you grant Stormvault a licence to use it solely for the purpose of fulfilling your order.

    •    Any content deemed inappropriate or potentially offensive may be rejected.

 

 

8. Intellectual Property & Copyright

    •    All designs, images, text, logos, and other content on our website are the property of Stormvault unless otherwise stated.

    •    You may not copy, reproduce, or use any content without our prior written permission.

    •    Where you upload content for custom items, you confirm you own the rights or have permission to use it. Stormvault is not responsible for copyright infringements by users.

 

 

9. Limitation of Liability

    •    We are not responsible for:

    •    Losses caused by incorrect use of our products.

    •    Delays or failures beyond our reasonable control (e.g. courier delays, strikes, natural events).

    •    The content of third-party websites we may link to.

    •    To the fullest extent permitted by law, our liability is limited to the price you paid for the product/service.

 

 

10. Business & Consumer Customers

    •    These Terms apply to both consumers (B2C) and business customers (B2B).

    •    For business customers, statutory consumer rights (such as cancellation rights) may not apply.

 

 

11. Governing Law

 

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.